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Lidia Luna Puerta

Lidia Luna Puerta

10 posts

Lidia Luna Puerta
1 June 2026

How Canonical Support solves hard Linux performance bugs  – even in 12-year old code

Ubuntu Ubuntu tech blog

A 12-year-old bug in libnss-db caused getent enumeration to slow to a crawl – and showed how far expert support can go when a customer brings the right evidence and the right question. ...

Lidia Luna Puerta
12 February 2026

When an upstream change broke smartcard FIPS authentication – and how we fixed it

Ubuntu Ubuntu tech blog

This is the story of how Canonical’s Support team provided bug-fix support: we tracked down an upstream change in OpenSC that inadvertently broke FIPS compatibility, coordinated with upstream developers across distributions, and delivered both a hotfix and a proper universal solution. ...

Lidia Luna Puerta
23 January 2026

How to avoid package End of Life through backporting 

Ubuntu Ubuntu tech blog

When a Git vulnerability hit systems past Ubuntu package end of life, teams had to reassess security options. Learn how to stay protected beyond standard support. ...

Lidia Luna Puerta
14 January 2026

How to build DORA-ready infrastructure with verifiable provenance and reliable support

Ubuntu Ubuntu tech blog

DORA requires organizations to know what they run, where it came from, and how it’s maintained. Learn how to build infrastructure with verifiable provenance. ...

Lidia Luna Puerta
24 November 2025

The $8.8 trillion advantage: how open source software reduces IT costs 

Ubuntu Ubuntu tech blog

Open source software is known for its ability to lower IT costs. But in 2025, affordability is only part of the story. A new Linux Foundation report, The strategic evolution of open source, reveals that open source has evolved from a tactical cost-saving measure to a mission-critical infrastructure supporting enterprise-grade investments, ...

Lidia Luna Puerta
3 September 2025

54% of European enterprises want long term open source support: how Ubuntu Pro + Support delivers

Ubuntu Ubuntu tech blog

Europe’s open source ecosystem is at a turning point. The Linux Foundation’s Open Source as Europe’s Strategic Advantage: Trends, Barriers, and Priorities for the European Open Source Community amid Regulatory and Geopolitical Shifts report shows organizations across the continent are broadly adopting open source software (OSS). But adopt ...

Lidia Luna Puerta
1 September 2025

What dedicated Linux support specialists do

Ubuntu Ubuntu tech blog

How real companies have used dedicated Linux support specialists to thrive Nearly a third of IT leaders say lack of expertise is the biggest obstacle they face in managing their open source environments. It’s a problem that slows progress, increases risk, and makes it tough for organizations to unlock the full value of technologies like ...

Lidia Luna Puerta
14 July 2025

What is Linux Support?

Ubuntu Ubuntu tech blog

In the world of enterprise IT, “support” can mean many things. For some, it’s a safety net – insurance for the day something breaks. For others, it’s the difference between a minor hiccup and a full-scale outage. At Canonical, it means a simple, comprehensive subscription that takes care of everything, so that everything you build ...

Lidia Luna Puerta
17 February 2025

How Ubuntu Pro + Support keeps your Ubuntu 20.04 LTS secure and stable

Ubuntu Ubuntu tech blog

Running Ubuntu 20.04 LTS with ESM keeps your systems up to date with essential security patches. But when something breaks or a complex issue arises, Ubuntu Pro + Support ensures you have Canonical experts on hand to help. Supplementing ESM with support gives you extra peace of mind, keeping your infrastructure stable, safe, and running s ...

Lidia Luna Puerta
10 February 2025

How your feedback shapes the way we support open source software

Ubuntu Ubuntu tech blog

Over the past year, we’ve been busy gathering  your feedback on the redesign of our support portal. We want to make sure the portal meets your evolving needs, and delivers the best possible support experience for your open source software. Your insights drive us forward, and this year, we’ll focus on incorporating your valuable feedback w ...